If a customer makes a complaint, you create free of charge subsequent deliveries to send products later to the customer free of charge.
The complaint must be based on an existing order.
In Customizing, you can block the free of charge subsequent delivery from being delivered immediately. Go to Sales® Sales Documents ® Sales document header ® Define sales document types, and select the Delivery block field in the Shipping section.
The following graphic displays the document flow for creating a free of charge subsequent delivery:
Once you have approved the complaint, you can create a delivery based on the free of charge subsequent delivery.