Store Order: Error Handling During Offline Processing (SAP Library

Store Order: Error Handling During Offline Processing

Use

A number of errors can occur when store orders are processed. Examples of errors are listed below:

The article is not identified or the quantity is missing.

In this case, the most basic information is missing. The system is not able to add this information. An error message is issued that you can then analyze in the POS interface monitor. A purchase order or a purchase requisition is to be created, but the source of supply, the purchasing organization or the unit of measure is missing.

This parameter was not entered in the store order and cannot be determined from the central master data.

The article is not contained in the assortment list of the store.

The master data has not been sufficiently maintained.

For example, an article is to be ordered for which no purchasing data has been maintained in the article master record or no purchase price conditions have been entered.

You can use a number of tools (such as the POS interface monitor) to analyze and correct these problems.

Features

ALE tools

The inbound processing status can be analyzed using ALE tools. After technical problems have been solved, processing can be repeated.

POS Interface Monitor

The POS interface monitor is an error tracking mechanism that enables you to analyze errors. You can limit your selection by date, store or document category.

The following information is available in POS inbound processing for the store order:

If an intermediate document (IDoc) is not successfully processed, information, error, or warning messages are issued relating to the errors. You can configure your system in such a way that information and warning messages are recorded in a log. This can be useful during a test phase, for example.

For the IDocs that are successfully processed, a list is issued with the reference number of the store order and the numbers of the documents (for example, a purchase order number) created for every IDoc. You can then navigate to a display of the documents created.

See also: POS Interface Monitor

Processing Errors with Workflow

To use this function, you must have assigned users to workflow tasks. Items that are incorrect are automatically sent as work items to the SAPmail inbox of the employee responsible.

Note

To assign tasks, you must define an organization in the Human Resources (HR) system.(Human resources ® Organizational management). An agent category can be defined as a recipient for a particular task in Workflow.

Depending on the type of error that occurred in the order item and the document required, a worklist is created for the employee responsible.

To remove the source of an error, the following activities are necessary:

Change or create the necessary Customizing settings

Change or create the necessary master data

Maintain the data for processing the workflow tasks

Batch input processing is started from the work item for a purchase requisition, a purchase order or a delivery. Processing can either be in the background or online (with the user making corrections).

Delete the item that contains an error

If the order item is not allowed, you can set individual work items to ‘complete’. This results in the order item being deleted.