Processing Service Notifications and Service Orders 
Technical name: SAP_CS_SE_PROCESS_NOTIF_ORDERS
Tasks
This role contains all the functions that you require for processing service notifications and service orders.
Activities in Customer Service (CS)
The following activities for processing service notifications and service orders are available with this role:
Service notifications
- Creating a service notification (general)
- Creating a service request
- Creating a service notification (malfunction)
- Creating an activity report
- Changing a service notification
- Changing service notifications (list)
- Displaying a service notification
- Changing notification items (list)
- Changing activities (list)
- Changing tasks (list)
Service orders
- Creating an order
- Creating an order for a service notification
- Creating a sub-order
- Changing an order
- Printing an order
- Changing operations
- Changing service orders (list)
- Changing the component list for an order
- Where-used list for production resources and tools (PRT)
- PRT: Material where-used list for the service order
- PRT: PRT usage master for orders
- PRT: Order documents
- PRT: Equipment where-used list for orders