You use the overall completion confirmation if, in addition to the work time required, you also regularly confirm other data, such as materials used, information about damage, the work and services performed (tasks, activities) or measurement and counter readings.

For the overall completion confirmation, the time confirmation, technical completion confirmation and the confirmation of goods movements and services are combined. Without switching screens, you can enter time data, causes, activities, tasks and measurement and counter readings for order operations. Similarly, you can enter goods movements for the operations displayed without changing screens.

For the installation and dismantling of technical objects, you branch into master data processing.

To process the notification for the order header, you branch into notification processing.

To use the overall completion confirmation, the following prerequisites must be fulfilled:

Depending on the header data setting, the overall completion confirmation can address the following employee roles:

• Service technician
• External service employee
• Foreman
• Technician

You can use the overall completion confirmation to confirm the following data:

• Activities
• Services
• Tasks
• Measurement/counter readings
• Items
• Causes
• Goods movements
• Times

The following functions are available by choosing the Environment menu option:

Call up the overall completion confirmation. Depending on the application component in which you are working, choose one of the following menu paths:

• Logistics ® Customer service ® Service processing ® Completion confirmation ® Entry ® Overall completion confirmation