Processing Service Agreements
Technical name: SAP_CS_AG_PROCESS
Tasks
This role contains all the functions that you require for processing service agreements.
Activities in Customer Service (CS)
The following activities for processing service agreements are available with this role:
Queries
- Creating, changing, or displaying queries
- List of queries
- List of incomplete queries
Quotations
- Creating, changing, or displaying quotations
- List of quotations
- List of incomplete quotations
Contracts
- Creating, changing, or displaying a contract
- List of incomplete contracts
- Service documents for the contract
- List of contracts