Support Line: Power User (SAP Library

Support Line: Power User

Technical name: SAP_SV_FDB_SUPPORT_LINE_LEVEL1

Tasks

The Support Line Power User creates R/3 notifications and pre-screens feedback notifications from end users.

SV-FDB Activities

This role includes the following activities:

Creating R/3 notifications
Checking that all the information required for further processing has been entered in existing R/3 notifications
Pre-screening R/3 notifications for the next level
Searching for notes
Solving problems if possible