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 Sales Order Fulfillment Issues (KPI)


The hybrid app displays the Key Performance Indicator (KPI) Sales Order Fulfillment Issues. You can use this KPI to resolve issues that impede sales order fulfillment. The KPI calculates the total number of issues, as well as the number of issues for each of the following: sales orders, purchase orders, production orders, process orders, deliveries, and invoices.

Key Features

  • Calculation rule: The KPI measure NmbrOfAllIssues provides the sum of all sales orders, purchase orders, production orders, process orders, deliveries, and invoices with issues.

  • Custom drill-down: Use the Sales Order Fulfillment Issues (KPI Code: sap.hba.sofm.SalesOrderFulfillmentIssues) KPI to display issues. For example, you could display all issues of a sales organization or delivery blocked issues only.

  • Generic drill-down: Use the tile for the generic drill down to display issues graphically by using charts and access them in an analytical way. For example, you could compare the net value of issues for different sales organizations. From the generic drill-down tile you can access the custom drill-down app with the selection criteria already chosen via Open In.

  • Configure filters for the KPI variant including, for example, the following:

    Sales organization (SalesOrganization), sales office (SalesOffice), sold-to party (SoldToParty), distribution channel (DistributionChannel), division (Division) (optional)

  • Configure SAP client (P_SAPClient) input parameter for the KPI variant (mandatory)

  • Solve or monitor issues of the following issue types (Issue):

    • Incomplete data in sales orders (SO01)

    • Delivery blocks in sales orders (SO02)

    • Credit blocks in sales orders (SO03)

    • Billing blocks in sales orders (SO04)

    • Delivery issues in sales orders (SO05)

    • Unconfirmed quantities in sales orders (SO06)

    • Shipping blocks in deliveries (DE01)

    • Incomplete data in deliveries (DE03)

    • Shipping issues in deliveries (DE05)

    • Credit blocks in deliveries (DE04)

    • Accounting issues in deliveries (accounting document not yet transferred to Financial Accounting (IN01))

    • Invoicing issues for deliveries (IN02)

    • Purchasing issues (SU01)

    • Manufacturing issues (SU02)

  • Solve or monitor issues of the following categories (IssueCategory):

    • In Sales Order (10_SO)

    • In Delivery (20_DE)

    • In Invoice (30_IN)

    • In Supply (15_SU)

Navigation Targets

The app offers the possibility to directly access other apps.

Note Note

These linked apps have to be already available in your system landscape or you have to implement them along with this app.

End of the note.
  • Sales Order

  • Customer

  • Supplier

  • Material

  • Outbound Delivery

  • Customer Billing Document

  • Purchase Order

  • Production Order

  • Process Order

These fact sheets need to be installed/configured in addition to the SAP Smart Business for Sales Order Fulfillment app. For more information, see SAP Library at published on SAP site under Start of the navigation path SAP Business Suite Next navigation step SAP Fiori for SAP Business Suite Next navigation step SAP Fiori Apps - Overview Next navigation step Transactional Apps and Fact Sheets Next navigation step Central Implementation Information End of the navigation path.

System Landscape Requirements

The app consists of front-end components and back-end components. The back-end components and the front-end components are delivered in separate products and have to be installed in a system landscape that is enabled for SAP Fiori.

SAP Smart Business Product

SAP Smart Business 1.0 for SAP ERP SPS 6

Contains Virtual Data Model (VDM)

SAP HANA Live 1.0 for SAP ERP SPS 10

SAP Business Suite Product

SAP enhancement package 7 for SAP ERP 6.0 SPS 7

For more information about the system landscape to run SAP Smart Business cockpits, see Installation.

Component for Customer Incidents

The component for customer incidents is SD-FIO-HBA.