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 Total Issues in Promotions: In All Process Steps (KPI Tile)


The KPI tile Total issues in Promotions: In All Process Steps displays three key performance indicators:

  1. The number of overdue issues in retail promotions

  2. The number of due issues

  3. The number of blocks

These issues may impede the promotion execution in the store.

An issue is reported if a process step (such as purchase price activation or sales price activation) is due or overdue, according defined validity dates and lead times, or if a block exists on header or item level. You can drill down to the overview screen Issues in Promotion Preparation and from there to the issue details, with insight-to-action capabilities to solve the issues.

Key Features

The three key figures show the number of issues in retail promotions, categorized by urgency.

Issues also include processing errors in ERP, which are shown in the due list even if the defined due timeframe for completion of the corresponding process step has not yet been reached.

This KPI tile shows all promotions with issues without applying filters. The display currency is pre-filled with “EUR”.

“Overdue” means that it is already critical to take immediate action in the respective process steps in the preparation of a promotion, to ensure that the promotion sales can start on time. This is also important information for the responsible managers, such as promotion manager or logistics manager.

“Due” means that it is a good time to start processing of a process step in a promotion, to avoid it becoming overdue. The promotion execution cockpit with selection of “due” issues can be used as an efficient worklist by a promotion team member in charge of subsequent processing.

“Blocks” are manually set blocks in the ERP promotion, either on header or item level.

A process step that is due or overdue counts as only one issue per promotion, even though there might be hundreds of articles affected by this issue. There is also a maximum of one block counted per promotion.

A drilldown exists from this tile to the overview screen “Issues in Promotion Preparation”, and from there to a master detail screen for all process steps of a selected promotion with issues, with insight-to action and collaboration capabilities. From the overview and master detail screen, it is also possible to navigate to further apps. For more information, see section "Master Detail Screen" and "Navigation Targets" in SAP Smart Business for Retail Promotion Execution.

This KPI tile can also be used as an example for the creation of customer tiles in the KPI modeler, with a specific display currency and possible pre-filtering of process steps, urgency, error relevance, sales organization, and so on, to suit the business needs of roles such as logistics manager, logistics team member, promotion manager/promotion team member, purchaser, or master data expert with responsibilities for different organizational units.

In the KPI modeler you define the scope of the business data that is displayed later on in the KPI tile of your app. For more information about the KPI modeler, see Adding a KPI in the SAP Smart Business Cockpits Administrator's Guide. Each business role can have predefined tiles in its launchpad that correspond to filtered KPIs for the information relevant to them. For more information on specific tile configuration for SAP Smart Business for retail promotion execution, see Configuration Settings: Promotions Containing Issues.

For more information, see Configuring Access to SAP HANA Data in the SAP Smart Business Admin Guide.

System Landscape Requirements

The app consists of front-end components and back-end components. The back-end components and the front-end components are delivered in separate products and have to be installed in a system landscape that is enabled for SAP Fiori.

SAP Smart Business Product

SAP Smart Business 1.0 for retail promotion execution SPS 2


Contains Virtual Data Model (VDM)

SAP HANA Live 1.0 for Retail SPS 3


SAP Business Suite Product

SAP enhancement package 7 for SAP ERP 6.0 SPS 6 (Insight to Action)

SAP enhancement package 7 for SAP ERP 6.0 SPS 5 (for pure analytical apps)

For more information about the system landscape to run SAP Smart Business cockpits, see Installation.

Component for Customer Incidents