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 Customer Reports


The analytical app displays the CRM SAP HANA Live reports created with the help of SHL Report Wizard.

Key Features

  • Consumes user-defined SAP HANA Live reports from SAP CRM

  • Reports are grouped based on the SAP HANA Live queries.

  • Data can be displayed in the tabular form or using the various chart types.

  • Filter the reports based on the filter criteria in facet filters

    The filters have the following restrictions:

    • Measures are not listed in the filter list

    • Attributes without value helps are not listed in the filter

    • Attributes that have value help but are report parameter are also not listed in the filter

  • SAP Jam integration

System Landscape Requirements

The app consists of front-end components and back-end components. The back-end components and the front-end components are delivered in separate products and have to be installed in a system landscape that is enabled for SAP Fiori.

SAP Smart Business Product

SAP Smart Business 1.0 for SAP CRM SPS 4

Contains Virtual Data Model (VDM)


SAP Business Suite Product

SAP enhancement package 3 for SAP CRM 7.0 SPS 7

For more information about the system landscape to run SAP Smart Business cockpits, see Installation.

Related Fiori Apps

  • Analyze Sentiments

Component for Customer Incidents