Alert Confirmation with Inbound Processing

Use

If an alert is sent by Internet mail or SMS message, it is also possible to confirm alerts by sending an Internet mail or SMS message back to the SAP system. Alert Management uses inbound processing for this.

Prerequisites

The following prerequisites have to be met in order to confirm alerts with inbound processing:

A user has been created to receive the mails confirming the alerts. An Internet mail address has been assigned to this user. The user has been entered for inbound processing in alert configuration.
Inbound processing has been set up in transaction SO50.

You must enter the Internet mail address of the alert user, * for document class, and CL_ALERT_CONFIRM_BY_MAIL as the exit name.

Note

The incoming e-mails have to be processed via an SMTP plugin. You find further information in the SAPconnect documentation.

Activities

Confirming Alerts by Internet Mail

When an alert is sent by Internet mail, the Internet address of the alert user entered in alert configuration is entered as the Reply To address of the mail. An alert ID is inserted into the text of the mail. When the recipient answers the mail from the alert system, the alert is confirmed automatically. Inbound processing sends a status mail to the sender stating either that the alert has been confirmed successfully, or that an error has occurred. The alert ID must be included in the body of the reply mail.

Confirming Alerts by SMS Message

A service provider is required for confirming alerts by SMS. The alert system itself can only work with incoming mails. The SMS message confirming the alert is sent to an SMS-to-mail service. The text of the message must include the alert ID. The service converts the SMS message into a mail and forwards this to the alert system. The status mail from the alert system to the sender is sent to the mail address of the SMS-to-mail service, but it is also possible to send the status mail back to the mobile device using a mail-to-SMS service.

Confirming Alerts by an Application

Besides the user-driven confirmation, it is possible to confirm within an application. Therefore, the application uses the corresponding API-function module SALRT_CONFIRM_ALERT.