Setting Up Service Connections for SAP Remote Support

If you want to use SAP remote services (for example, SAP EarlyWatch or Remote Consulting), or if you would like to permit an SAP support consultant to work directly in your system to make a more precise problem diagnosis, then you need to set up a remote service connection. Remote access has the major advantage that these operations are then immediately available to you.

Before you can open such a connection, a remote network connection to SAP must have been set up and the Service Connector must be installed on your PC. Once the network connection is set up and the Service Connector is installed, you can create different types of service connections that permit SAP employees access to your system.

You can find detailed information on setting up remote service connections to SAP including documentation on the SAP Support Portal at http://support.sap.com/remoteconnectionInformation published on SAP site.

You have to set up a remote service connection for each system. There are different connection types available to make it possible for SAP employees to access your system. These differ based on the type of SAP system that is to be accessed and the type of connection that you require. In the following table you will find the most important connection types, along with the related components where you can open customer service messages if you have any problems or questions:

Connection Type

Details

Set Up Information

Message Component

Connection to SAP Solution Manager

The service connection runs on the responsible SAP Solution Manager of the affected system.

962516 Information published on SAP site

XX-SER-NET-HTL

R/3 Support

The "classic" R/3 support connection from ABAP systems using SAProuter without Web Dynpro.

812732 Information published on SAP site

SV-SMG-SVC

HTTP Connection

For a service session you require an HTTP connection to your systems to a specific URL; Use this connection type for Java systems and ABAP systems using Web Dynpro.

592085 Information published on SAP site

XX-SER-NET-HTL

There are also roles for read-only access for remote support. These roles are available in the STPI plug-in and are generated when a managed system is connected to SAP Solution Manager. These are:

  • SAP_RCA_SAT_DISP for ABAP

  • SAP_JAVA_SUPPORT for Java