Learning Journey 2.0

Experience Management (XM)

General data for Learning Journey

Entry Value
ID 1717
Title Experience Management (XM)
Short description Get an introduction to experience management (XM), why it is important and how to measure, monitor and improve people’s experiences of an enterprise.
Video-Link for Learning Journey  
Status

published

Link URL for "Start with an overview"  
Link URL for "Become competent"  
Link URL for "Stay current"  
Link URL for "Expand your skills"  
Description for "Join the SAP Learning Room"

SAP Learning Rooms allow you to collaborate with peers and SAP Experts, in a community environment, to achieve common learning objectives.

Description for "Start with an overview"

Are you new to a topic or solution? Here you will find content that helps you gain a general understanding of the topic.

Description for "Become competent" The content you will find here provides you with in-depth knowledge of the topic.
Description for "Stay current"

Want to ensure you stay in the know? Here you will find the content you need to stay up-to-date.

Description for "Expand your skills"

For certain topics, there are options available that go beyond the core focus. This content helps you broaden your skills in particular areas.

Language

en-US

Edition
  • Professional Edition
  • Business Edition ("Start with an overview" content only)
  • Edition for Customer Experience
  • Edition for People Engagement

Main Learning Journey data

Entry Value
Is this a main Learning Journey?

yes

Main title Experience Management (XM)
Main description Get an introduction to experience management (XM), why it is important and how to measure, monitor and improve people’s experiences of an enterprise.
Link to LJ for Consultant
Link to LJ for Developer
Link to LJ for Architect
Link to LJ for Administrator
Link to LJ for Business User
Link to LJ for Data Analyst
Product

Experience management

primary solution
  • CRM & Customer Experience
secondary solutions
  • HR & People Engagement
  • Business Technology Platform
level 2 solution for ERP and Finance
level 2 solution for Supply Chain Management
level 2 solution for Network & Spend Management
level 2 solution for HR & People Engagement
  • Employee Experience Management
level 2 solution for CRM & Customer Experience
  • Commerce
  • Marketing
  • Sales
  • Service
  • Customer Data
level 2 solution for Industry Applications
level 2 solution for Business Technology Platform
  • Analytics
level 2 solution for Intelligent Enterprise

Learning Journey structure

LJ IDLJ titleScenario IDScenario TitleSub-Topic IDSub-Topic TitleTile IDTile TitleTile TypeParent CodeTile LOIOBuildLJ LOIORow Counter
1717Experience Management (XM)

1

Join the SAP Learning Room        

SHIP

loiobbedd79950a5468caa14a137454dd420 
1717Experience Management (XM)

1

Join the SAP Learning Room   18949XM with Qualtrics and with SAP integration scenarios for XM

SAP Learning Room

LR_QUALTRICSloioa5a67678bbf8463c89f43eb881d8101d

SHIP

loiobbedd79950a5468caa14a137454dd420 
1717Experience Management (XM)

2

Start with an overview        

SHIP

loiobbedd79950a5468caa14a137454dd420 
1717Experience Management (XM)

1

Join the SAP Learning Room 1XM     

SHIP

loiobbedd79950a5468caa14a137454dd420 
1717Experience Management (XM)

2

Start with an overview 1XM18950Welcome to the Experience Economy

Other

 loio88c43d5fd3d84c728b867528a38b442e

SHIP

loiobbedd79950a5468caa14a137454dd420 
1717Experience Management (XM)

2

Start with an overview 1XM19012Experience Revolution Podcast Series

Other

 loio39923ea9a9374c3a9f45c278d2169f4e

SHIP

loiobbedd79950a5468caa14a137454dd420 
1717Experience Management (XM)

2

Start with an overview 1XM18692The Power of Experience Management

openSAP

XM1loio390c6ac71ae741f5961716fa5852bdc8

SHIP

loiobbedd79950a5468caa14a137454dd420 
1717Experience Management (XM)

2

Start with an overview 1XM18974Qualtrics Basecamp for Experience Management Foundations: Essentials for Operationalizing XM

Other

 loio326f7922aa1d4c1287a9f12e0ba3dba1

SHIP

loiobbedd79950a5468caa14a137454dd420 
1717Experience Management (XM)

2

Start with an overview 1XM18952The Global State of XM

Other

 loioa0089098aeb948708c004a7084009370

SHIP

loiobbedd79950a5468caa14a137454dd420 
1717Experience Management (XM)

2

Start with an overview 1XM18953The payoff of XM

Other

 loio0edea8e3c53a4a8fa027d2129d1b0fc7

SHIP

loiobbedd79950a5468caa14a137454dd420 
1717Experience Management (XM)

2

Start with an overview 1XM18954SAP XM

Other

 loiob21218d21cb84f878a28a8b6dc17e696

SHIP

loiobbedd79950a5468caa14a137454dd420 
1717Experience Management (XM)

2

Start with an overview 1XM18955X + O? The Product Lifecycle And The Customer Experience: Putting The “L” Back In PLM

Other

 loiod28b317dedc84a2f993b806453231c3d

SHIP

loiobbedd79950a5468caa14a137454dd420 
1717Experience Management (XM)

2

Start with an overview 2Customer XM     

SHIP

loiobbedd79950a5468caa14a137454dd420 
1717Experience Management (XM)

2

Start with an overview 2Customer XM18956ROI of Customer Experience, 2019

Other

 loioe3f6272fab53421bb24c65de2cd1453f

SHIP

loiobbedd79950a5468caa14a137454dd420 
1717Experience Management (XM)

2

Start with an overview 2Customer XM18957The CEO's Guide To CX: Six Practical Tips For Getting Started

Other

 loioc8a6d69f9d8248289d523117699e1fa5

SHIP

loiobbedd79950a5468caa14a137454dd420 
1717Experience Management (XM)

2

Start with an overview 2Customer XM18958Wait and See: Four Ways To Keep The Customer Experience Going When Uncertainty Looms

Other

 loio51abca632de54c68bdb950362344159d

SHIP

loiobbedd79950a5468caa14a137454dd420 
1717Experience Management (XM)

2

Start with an overview 2Customer XM18959Customer Loyalty Through The Lens Of CXM

Other

 loio9e75bbad4b8d42e6ba547dadf0cab460

SHIP

loiobbedd79950a5468caa14a137454dd420 
1717Experience Management (XM)

2

Start with an overview 3Employee XM     

SHIP

loiobbedd79950a5468caa14a137454dd420 
1717Experience Management (XM)

2

Start with an overview 3Employee XM18960Translating Brand Promises into Employee Behaviors

Other

 loioe8064d34352544b7858a624b5dc10b88

SHIP

loiobbedd79950a5468caa14a137454dd420 
1717Experience Management (XM)

3

Become competent        

SHIP

loiobbedd79950a5468caa14a137454dd420 
1717Experience Management (XM)

3

Become competent   18961Operationalizing XM

Other

 loio4e17375c55e849ea8ad3a300e0d19d90

SHIP

loiobbedd79950a5468caa14a137454dd420 
1717Experience Management (XM)

4

Stay current        

SHIP

loiobbedd79950a5468caa14a137454dd420 
1717Experience Management (XM)

4

Stay current   18962Qualtrics Community

Other

 loio90f05a2c8aee4a2bb4a69d32fc3c4083

SHIP

loiobbedd79950a5468caa14a137454dd420 
1717Experience Management (XM)

4

Stay current   18963Qualtrics XM Institute

Other

 loio7d4ada2613054aafa8ca593bf5718538

SHIP

loiobbedd79950a5468caa14a137454dd420 
1717Experience Management (XM)

5

Expand your skills        

SHIP

loiobbedd79950a5468caa14a137454dd420 
1717Experience Management (XM)

5

Expand your skills   18992Related Learning Journey : Qualtrics for Experience Management (XM)

Related Learning Journeys

 loio9dcba3862e19403cb732f11fbad139fb

SHIP

loiobbedd79950a5468caa14a137454dd420 
1717Experience Management (XM)

5

Expand your skills   18964Related Learning Journey : SAP Customer Experience and Qualtrics

Related Learning Journeys

 loio3acec7d3e1d24c419f6e0264e0b82cae

SHIP

loiobbedd79950a5468caa14a137454dd420 
1717Experience Management (XM)

5

Expand your skills   18991Related Learning Journey : SAP EX with Qualtrics integration scenarios for XM

Related Learning Journeys

 loiob794d8b77cf049ac924c7f4cf2356866

SHIP

loiobbedd79950a5468caa14a137454dd420 
IDtitledescriptionmain LJmain titlemain descriptionroleproductsolution level 1solution level 2languagelink to learning journey videostatusavailable on Help Portalavailable on Learning Hubcreation dateDescription for scenario 1Description for scenario 2Description for scenario 3Description for scenario 4Description for scenario 5Link URL for scenario 2Link URL for scenario 3Link URL for scenario 4Link URL for scenario 5LJ LOIOLJ OriginLJ GroupsLJ TargetBuildlast updated datenumber of tiles
1717Experience Management (XM)Get an introduction to experience management (XM), why it is important and how to measure, monitor and improve people’s experiences of an enterprise.

yes

Experience Management (XM)Get an introduction to experience management (XM), why it is important and how to measure, monitor and improve people’s experiences of an enterprise.

Experience management

  • CRM & Customer Experience
  • HR & People Engagement
  • Business Technology Platform
  • Employee Experience Management
  • Commerce
  • Marketing
  • Sales
  • Service
  • Customer Data
  • Analytics

en-US

 

published

yesyes2020-10

SAP Learning Rooms allow you to collaborate with peers and SAP Experts, in a community environment, to achieve common learning objectives.

Are you new to a topic or solution? Here you will find content that helps you gain a general understanding of the topic.

The content you will find here provides you with in-depth knowledge of the topic.

Want to ensure you stay in the know? Here you will find the content you need to stay up-to-date.

For certain topics, there are options available that go beyond the core focus. This content helps you broaden your skills in particular areas.

    loiobbedd79950a5468caa14a137454dd420KTE
  • Professional Edition
  • Business Edition ("Start with an overview" content only)
  • Edition for Customer Experience
  • Edition for People Engagement

LH

SHIP

2021-02 

Learning_Hub

full

Learning Journeys

317030086f83418a94dfe94173b46584.html

0d7dd0dc8f464586a187b9b6c27c6b23.html

full

fd2b9c6949de43938078489525288f13