Learning Journey 2.0

Experience Management (XM)

General data for Learning Journey

Entry Value
ID 1717
Title Experience Management (XM)
Short description An introduction to experience management (XM), what it is and why and how to use it.
Video-Link for Learning Journey  
Status

published

Visible on Help Portal yes
Visible on Learning Hub yes
Link URL for "Start with an overview"  
Link URL for "Become competent"  
Link URL for "Stay current"  
Link URL for "Expand your skills"  
Description for "Join the SAP Learning Room"

SAP Learning Rooms allow you to collaborate with peers and SAP Experts, in a community environment, to achieve common learning objectives.

Description for "Start with an overview"

Are you new to a topic or solution? Here you will find content that helps you gain a general understanding of the topic.

Description for "Become competent" The content you will find here provides you with in-depth knowledge of the topic.
Description for "Stay current"

Want to ensure you stay in the know? Here you will find the content you need to stay up-to-date.

Description for "Expand your skills"

For certain topics, there are options available that go beyond the core focus. This content helps you broaden your skills in particular areas.

Language

en-US

Edition
  • Professional Edition
  • Edition for Customer Experience
  • Edition for People Engagement

Learning Journey Master

Entry Value
Is this a master Learning Journey?

yes

Master title Experience Management (XM)
Master description An introduction to experience management (XM), what it is and why and how to use it.
Link to LJ for Consultant
Link to LJ for Developer
Link to LJ for Architect
Link to LJ for Administrator
Link to LJ for Business User
Link to LJ for Data Analyst
Product

primary solution
  • CRM & Customer Experience
secondary solutions
  • HR & People Engagement
  • Analytics
level 2 solution for ERP and Digital Core
level 2 solution for Digital Supply Chain
level 2 solution for Network & Spend Management
level 2 solution for HR & People Engagement
  • Employee Experience Management
level 2 solution for Databases & Data Management
level 2 solution for CRM & Customer Experience
  • Commerce
  • Marketing
  • Sales
  • Service
  • Customer Data
level 2 solution for Industry Applications
level 2 solution for Analytics
  • SAP Analytics Cloud
level 2 solution for Application Development & Integration
level 2 solution for ISV Partners (Build)
level 2 solution for Intelligent Enterprise

Learning Journey structure

   

Scenario ID

Scenario Title

Sub-Topic ID

Sub-Topic Title

Tile ID

Tile Title

   
1717 Experience Management (XM)

1

Join the SAP Learning Room            
1717 Experience Management (XM)

1

Join the SAP Learning Room     18949 XM with Qualtrics and with SAP integration scenarios for XM

SAP Learning Room

LR_QUALTRICS
1717 Experience Management (XM)

2

Start with an overview            
1717 Experience Management (XM)

1

Join the SAP Learning Room 1 XM        
1717 Experience Management (XM)

2

Start with an overview 1 XM 18950 Welcome to the Experience Economy

Other

 
1717 Experience Management (XM)

2

Start with an overview 1 XM 19012 Experience Revolution Podcast Series

Other

 
1717 Experience Management (XM)

2

Start with an overview 1 XM 18692 The Power of Experience Management

openSAP

XM1
1717 Experience Management (XM)

2

Start with an overview 1 XM 18974 Qualtrics Basecamp for Experience Management Foundations: Essentials for Operationalizing XM

Other

 
1717 Experience Management (XM)

2

Start with an overview 1 XM 18952 The Global State of XM

Other

 
1717 Experience Management (XM)

2

Start with an overview 1 XM 18953 The payoff of XM

Other

 
1717 Experience Management (XM)

2

Start with an overview 1 XM 18954 SAP XM

Other

 
1717 Experience Management (XM)

2

Start with an overview 1 XM 18955 X + O? The Product Lifecycle And The Customer Experience: Putting The “L” Back In PLM

Other

 
1717 Experience Management (XM)

2

Start with an overview 2 Customer XM        
1717 Experience Management (XM)

2

Start with an overview 2 Customer XM 18956 ROI of Customer Experience, 2019

Other

 
1717 Experience Management (XM)

2

Start with an overview 2 Customer XM 18957 The CEO's Guide To CX: Six Practical Tips For Getting Started

Other

 
1717 Experience Management (XM)

2

Start with an overview 2 Customer XM 18958 Wait and See: Four Ways To Keep The Customer Experience Going When Uncertainty Looms

Other

 
1717 Experience Management (XM)

2

Start with an overview 2 Customer XM 18959 Customer Loyalty Through The Lens Of CXM

Other

 
1717 Experience Management (XM)

2

Start with an overview 3 Employee XM        
1717 Experience Management (XM)

2

Start with an overview 3 Employee XM 18960 Translating Brand Promises into Employee Behaviors

Other

 
1717 Experience Management (XM)

3

Become competent            
1717 Experience Management (XM)

3

Become competent     18961 Operationalizing XM

Other

 
1717 Experience Management (XM)

4

Stay current            
1717 Experience Management (XM)

4

Stay current     18962 Qualtrics Community

Other

 
1717 Experience Management (XM)

4

Stay current     18963 Qualtrics XM Institute

Other

 
1717 Experience Management (XM)

5

Expand your skills            
1717 Experience Management (XM)

5

Expand your skills     18992 Related Learning Journey : Qualtrics for Experience Management (XM)

Related Learning Journeys

 
1717 Experience Management (XM)

5

Expand your skills     18964 Related Learning Journey : SAP Customer Experience and Qualtrics

Related Learning Journeys

 
1717 Experience Management (XM)

5

Expand your skills     18991 Related Learning Journey : SAP EX with Qualtrics integration scenarios for XM

Related Learning Journeys

 
ID title description master master title master description role product featured content solution level 1 solution level 2 language link to learning journey video status available on Help Portal available on Learning Hub creation date Description for scenario 1 Description for scenario 2 Description for scenario 3 Description for scenario 4 Description for scenario 5 Link URL for "Start with an overview" Link URL for "Become competent" Link URL for "Stay current" Link URL for "Expand your skills" LJ LOIO LJ Origin LJ Groups number of tiles
1717 Experience Management (XM) An introduction to experience management (XM), what it is and why and how to use it.

yes

Experience Management (XM) An introduction to experience management (XM), what it is and why and how to use it.

 
  • CRM & Customer Experience
  • HR & People Engagement
  • Analytics
  • Employee Experience Management
  • Commerce
  • Marketing
  • Sales
  • Service
  • Customer Data
  • SAP Analytics Cloud

en-US

 

published

yes yes 2020-10

SAP Learning Rooms allow you to collaborate with peers and SAP Experts, in a community environment, to achieve common learning objectives.

Are you new to a topic or solution? Here you will find content that helps you gain a general understanding of the topic.

The content you will find here provides you with in-depth knowledge of the topic.

Want to ensure you stay in the know? Here you will find the content you need to stay up-to-date.

For certain topics, there are options available that go beyond the core focus. This content helps you broaden your skills in particular areas.

        loiobbedd79950a5468caa14a137454dd420 KTE
  • Professional Edition
  • Edition for Customer Experience
  • Edition for People Engagement
 

Learning_Hub

full

Learning Journeys

317030086f83418a94dfe94173b46584.html

0d7dd0dc8f464586a187b9b6c27c6b23.html

full

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