Learning Journey 2.0

SAP Customer Self Service

General data for Learning Journey

Entry Value
ID 1215
Title SAP Customer Self Service
Short description Learn about the features of SAP Customer Self Service
Video-Link for Learning Journey  
Status

published

Visible on Help Portal yes
Visible on Learning Hub yes
Link URL for "Start with an overview" https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fsaplearninghub%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dPROGRAM%5fDETAILS%26programID%3dLJ%5f1212%5fC4W%5f21%5fEN%5fCol92%26fromSF%3dY&company=learninghub
Link URL for "Become competent" https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fsaplearninghub%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dPROGRAM%5fDETAILS%26programID%3dLJ%5f1215%5fCEC%5f21%5fEN%5fCol91%26fromSF%3dY&company=learninghub
Link URL for "Stay current"  
Link URL for "Expand your skills"  
Description for "Join the SAP Learning Room"

SAP Learning Rooms allow you to collaborate with peers and SAP Experts, in a community environment, to achieve common learning objectives.

Description for "Start with an overview"

Are you new to a topic or solution? Here you will find content that helps you gain a general understanding of the topic.

Description for "Become competent"

The content you will find here provides you with in-depth knowledge of the topic, and provides you with the option to become certified.

Description for "Stay current"

Want to ensure you stay in the know? Here you will find the content you need to stay up-to-date.

Description for "Expand your skills"

For certain topics, there are options available that go beyond the core focus. This content helps you broaden your skills in particular areas.

Language

en-US

Edition
  • Professional Edition
  • Business Edition
  • Edition for Customer Experience

Learning Journey Master

Entry Value
Is this a master Learning Journey?

yes

Master title SAP Customer Self Service
Master description Learn about the features of SAP Customer Self Service
Link to LJ for Consultant
Link to LJ for Developer
Link to LJ for Architect
Link to LJ for Administrator
Link to LJ for Business User
Link to LJ for Data Analyst
Product

SAP Customer Engagement Center

featured content
  • Customer Experience
primary solution
  • CRM & Customer Experience
secondary solutions
level 2 solution for ERP and Digital Core
level 2 solution for Digital Supply Chain
level 2 solution for Network & Spend Management
level 2 solution for HR & People Engagement
level 2 solution for Databases & Data Management
level 2 solution for CRM & Customer Experience
  • Service
level 2 solution for Industry Applications
level 2 solution for Analytics
level 2 solution for Application Development & Integration
level 2 solution for ISV Partners (Build)
level 2 solution for Intelligent Enterprise

Learning Journey structure

   

Scenario ID

Scenario Title

Sub-Topic ID

Sub-Topic Title

Tile ID

Tile Title

   
1215 SAP Customer Self Service

1

Join the SAP Learning Room            
1215 SAP Customer Self Service

2

Start with an overview            
1215 SAP Customer Self Service

2

Start with an overview     184 SAP C/4HANA Business Processes: Lead-to-Cash

openSAP

CX1
1215 SAP Customer Self Service

3

Become competent            
1215 SAP Customer Self Service

3

Become competent     16642 SAP Service Cloud

Course

C4H510 (former C4C14)
1215 SAP Customer Self Service

3

Become competent     17333 Building Your Own Chatbot in Two Hours with SAP Conversational AI

Course

TECHED_AIN374
1215 SAP Customer Self Service

3

Become competent     17334 Build Conversational UI Extensions for SAP S/4HANA on SAP Conversational AI

Course

TECHED_AIN302
1215 SAP Customer Self Service

3

Become competent     17335 Build Your Own Chatbot: an Introduction to Natural Language Processing

Course

TECHED_AIN216
1215 SAP Customer Self Service

3

Become competent     17336 SAP Inscribe: Bringing Digital Ink to Life

Course

TECHED_CGE202
1215 SAP Customer Self Service

3

Become competent     17339 Of Machines and Men – Why Digital Ethics Enable Beneficial AI

Course

TECHED_CGE201
1215 SAP Customer Self Service

3

Become competent     276 SAP Cloud Platform

Course

CP100
1215 SAP Customer Self Service

3

Become competent     17337 SAP Cloud Portal Administration and Operations

Course

CP300
1215 SAP Customer Self Service

3

Become competent     4113 Building Portal Sites on SAP Cloud Platform (2018 Edition)

openSAP

PORTAL2
1215 SAP Customer Self Service

3

Become competent     17338 All About SAP Cloud Platform Portal and the Transition to Cloud

Course

TECHED_CGE207
1215 SAP Customer Self Service

3

Become competent     277 SAP Cloud Platform Learning Room

SAP Learning Room

LR_HANACP_EN
1215 SAP Customer Self Service

3

Become competent     16888 Mindtouch Training repository

Other

 
1215 SAP Customer Self Service

3

Become competent     3392 SAP Cloud for Customer Utilities

Stay Current

EKT_C4CUTILI
1215 SAP Customer Self Service

3

Become competent     13079 SAP Field Service Management Training

Course

C4H520
1215 SAP Customer Self Service

3

Become competent     16887 SAP Field Service Management – ‘Enabling Customer Self Service Now functionality’

Other

EKT_C4CUTILI
1215 SAP Customer Self Service

4

Stay current            
1215 SAP Customer Self Service

5

Expand your skills            
ID title description master master title master description role product featured content solution level 1 solution level 2 languagelink to LJ videostatus available on Help Portal available on Learning Hub creation date Description for scenario 1 Description for scenario 2 Description for scenario 3 Description for scenario 4 Description for scenario 5

Link URL for "Start with an overview"

Link URL for "Become competent"

Link URL for "Stay current"

Link URL for "Expand your skills"

LJ LOIO

LJ Origin LJ Groups number of tiles
1215 SAP Customer Self Service Learn about the features of SAP Customer Self Service

yes

SAP Customer Self Service Learn about the features of SAP Customer Self Service

SAP Customer Engagement Center

  • Customer Experience
  • CRM & Customer Experience
  • Service

en-US

 

published

yes yes 2019-04

SAP Learning Rooms allow you to collaborate with peers and SAP Experts, in a community environment, to achieve common learning objectives.

Are you new to a topic or solution? Here you will find content that helps you gain a general understanding of the topic.

The content you will find here provides you with in-depth knowledge of the topic, and provides you with the option to become certified.

Want to ensure you stay in the know? Here you will find the content you need to stay up-to-date.

For certain topics, there are options available that go beyond the core focus. This content helps you broaden your skills in particular areas.

https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fsaplearninghub%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dPROGRAM%5fDETAILS%26programID%3dLJ%5f1212%5fC4W%5f21%5fEN%5fCol92%26fromSF%3dY&company=learninghub https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fsaplearninghub%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dPROGRAM%5fDETAILS%26programID%3dLJ%5f1215%5fCEC%5f21%5fEN%5fCol91%26fromSF%3dY&company=learninghub     loio8702334ec71d4a95987ef93810d010b2 KTE
  • Professional Edition
  • Business Edition
  • Edition for Customer Experience
 

Learning_Hub

full

Learning Journeys

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0d7dd0dc8f464586a187b9b6c27c6b23.html

full

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