Customizing for Cancellation under Contingency

When the server at the tax authorities (SEFAZ, SCAN, or SVC) is having performance problems, you can react by doing one of the following:

Cancel the electronic fiscal document (such as NF-e or CT-e) prior to receiving authorization from the tax authorities (in the NF-e/CT-e Monitor, choose Fiscal Document Cancel Prior to Author )
Switch the electronic fiscal document to contingency mode (in the NF-e/CT-e Monitor, choose the Contingency pushbutton)

In Customizing, you must define how to proceed with the source document: cancel it manually, let the system cancel it automatically upon cancellation of the electronic fiscal document or even keep the source document and set the system to automatically generate a new electronic fiscal document to replace the cancelled one.

Activities

You make the corresponding setting in Customizing for Cross-Application Components, under Start of the navigation path General Application Functions Next navigation step Nota fiscal CNPJ Business Places Define Business Places End of the navigation path . On the Details of Added Entries screen for the relevant branches, under Cancellation under Contingency, select one of the options in Cancel Elect. Doc:

Manually: You define that the cancellation of source documents should be triggered by the user manually.
Cancel source document automatically: You define that the system automatically cancels the source document. Once the source document is cancelled, the electronic fiscal document is automatically cancelled by the system.
Create new fiscal doc. and request cancel. for previous one: You define that the system automatically creates a new electronic fiscal document with the same data of the previous one. The source document is then linked to the new electronic fiscal document.

By selecting Send Cancel. Req. Automatically, you configure the system to automatically send a cancellation request to the tax authorities for an electronic fiscal document if this has been either canceled prior to being authorized or is switched to contingency.