Troubleshooting Uploaded Images

When uploading images, you may encounter a problem such as an inability to attach the image or view the image following the transmission. Use the table below to determine the possible cause. For further assistance, refer to your company's Concur administrator.

Error Message	Description	Solution
File Exceeds Size Limit	The maximum file size is displayed in the Attach to Report window. Refer to that information.	Save the file in a different format or scan the file again at 300 dpi or lower to reduce the file size. For best results, scan or take a photo as a black and white picture with no more than 1024 x 768 image resolution. Do NOT attempt to compress the file using file compression software.
Upload Error	The file was not successfully uploaded for unspecified reasons.	Save the file as PNG, JPG, JPEG, PDF, TIF, or TIFF files formats only. Refer to additional information about PDF files.
Upload Error	The file was not successfully uploaded for unspecified reasons.	The upload process was not successful. You may attempt to upload the file in a new session. If this error continues, refer to your company's Concur administrator.
Session has expired. Please log on to the application again.	The session has timed out due to inactivity over 24 hours.	Close and sign in again.
Unable to upload images at this time. There may have been an error in the application, or you may have clicked the Refresh button. Close this browser window and retry the image upload from within the application.	The file was not successfully uploaded for a variety of reasons.	Close and sign in again.