Windows Event Viewer
If you have issues for which you cannot find any information in the agent instance log, it is recommendable to check the logs in the Windows Event Viewer in the Application section , under 
Start 
Run
and then enter eventvwr.
If you have issues for which you cannot find any information in the agent instance log, it is recommendable to check the logs in the Windows Event Viewer in the Application section , under Start Run and then enter eventvwr.