Remote Support Setup

PCo can be supported remotely using any product that allows remote connection to the local Windows desktop. With this approach, SAP support can access the Plant Connectivity Management Console, as well as Windows event logs and performance monitor.

For analysis purposes, it is sufficient to provide SAP support with a normal Windows user that does not have administrator privileges. The display mode of the Management Console allows the logs and message queues to be viewed and the configuration to be exported; it is not possible to change the configuration or start and stop agents.

As an alternative, SAP Support will schedule an online meeting with you so that the problem can be analyzed while sharing the screen of the affected system.