Service Request (ABAP)

Technical Data

Technical Name of iView

com.sap.pct.erp.common.service_request

Technical Name of the Application

QISR_UI_FORM

Runtime Technology

ABAP/Web Dynpro

Data Source

SAP ECC

Support

EP-PCT-MGR-CO

Use

This iView is used to call up the interactive Adobe form to enter an Internal Service Request (ISR) , for example to request an adjustment posting. It is usually called up from a different iView using a pushbutton.

Integration

The form is part of an ISR Scenario , for instance Request for Adjustment Posting (SR93) that you created in Customizing under Start of the navigation path Cross-Application Components Next navigation step Internet/Intranet Services Next navigation step Internal Service Request (ISR) Next navigation step Scenario Definition. End of the navigation path

This iView only functions if it is called from a business package using a Delta Link and the iView System has been changed (for example, to SAP_ECC_Financials ) and the following application parameters have been defined.

  • SCENARIO : Specifies the ISR scenario.

  • MODE : Specifies the processing mode. Possible values: CREATE, DISPLAY, CHANGE

  • NOTIF_NO : Specifies the notification number. You only need to define this parameter if parameter MODE has the value DISPLAY or CHANGE .

This iView is used in the following business packages:

  • Business Package for Manager Self-Service (mySAP ERP)

  • Business Package for Business Unit Analyst 2.0 (mySAP ERP)

Prerequisites

The settings described under Internal Service Request (ISR) have been made.