Service Request: Status Overview

Technical Data

Runtime Technology

Java/Web Dynpro

Technical name of the iView

com.sap.pct.erp.common.isrstatusoverview

Technical name of the Web dynpro application

sap.com/pcui_gp~Isr/IsrStatusoverview

Available for portal (release)

SAP NetWeaver 2004s

Data origin

SAP ECC Financials Extension

Languages

Available in the business package languages

Support

EP-PCT-MGR-CO

Features

This iView provides users with an overview of the Internal Service Requests(ISR) they have sent.

The following information is displayed:

  • Description of the scenario

  • Notification number

  • Processing and approval status

    Possible statuses: Open, In Process, Deferred, For Approval, Approved, Rejected, Completed, Deleted/Canceled

  • Date created

  • Date changed

  • Required start of processing

  • Required end of processing

  • Column with information on whether the required start or end of processing was exceeded

  • 5 additional columns that you can define as needed in ISR Customizing. You do this in the IMG of the back-end system under Start of the navigation path Cross-Application Components Next navigation step Internet/Intranet Services Next navigation step Internal Service Request Next navigation step Scenario Definition Next navigation step Define Scenarios Next navigation step Details Next navigation step Additional Data for Scenario. End of the navigation path All characteristics of the scenario are available for selection.

The user can sort, set filters, and show or hide individual columns under Personalization . In addition, it is possible to branch from the overview to each of the original requests. In this case the system calls up iView Service Request: Form for Display .

The user can cancel service requests that have the status Open .

Integration

This iView will only work if it is called up using a Delta Link from a different business package. The application parameter sap.wdarfc.useSys is defined in the delta link. This specifies the logical system from which the data is accessed (JCo connection).

Example Example

The application parameters are set in the Business Package for Manager Self-Service as follows (once for the application data and once for the dictionary meta data):

sap.wdarfc.useSys=SAP_R3_SelfServiceGenerics:FIN&sap.wdarfc.useSys=SAP_R3_SelfServiceGenerics_MetaData:FIN

End of the example.

This iView is used in the following business packages:

Settings

As the iView for the list display uses the Object and Data Provider (OADP), you can change the display and arrangement of the columns in OADP Customizing. You can make these settings, for example, in Customizing under Start of the navigation path Integration with Other mySAP.com Components Next navigation step Business Packages / Functional Packages Next navigation step Manager Self-Service (mySAP ERP) Next navigation step Object and Data Provider Next navigation step Data Provider End of the navigation path . The technical names of the relevant objects (data view, column and so on) begin with ISR.