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 Returns Reason


A returns reason specifies the cause (from an internal business view) of a return. Examples of possible reasons include "insufficient funds" or "unknown account number."


The returns reason triggers a number of activities. The activities include charge handling, and setting dunning/payment locks and payment methods.

In Customizing you must assign the returns reasons given by banks to your own company-specific returns reasons. This allows you to treat different returns reasons as defined by individual banks in a uniform way.


Using activity keys in Customizing, you can define multiple activities to be performed in the event of a return. The activity key is made up of the Company code , No. of returns , Creditworthiness , and Tolerance group fields.

For each returns reason, you can define lot charges based on currency and maximum permitted differences for the payment and return amount.