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Configuring Key Performance IndicatorsLocate this document in the navigation structure

Context

You can define the key performance indicators (KPIs) at the process definition level. They can then be calculated in real-time while process monitoring is happening. 3 types of KPIs can be defined for a process:

  • Count: Calculates the number of times an activity is executed

  • Duration: Calculates the amount of time that elapses between activity executions

  • Classification: Calculates a classification code, based on a user-defined rule, for the process instance. The classification can, for example, be used for analytics.

Note

KPIs are calculated for local processes only.

Procedure

  1. In Customizing, choose Start of the navigation path Process Definition Next navigation step Create and Maintain Process Definition End of the navigation path, and execute the Customizing activity.
  2. Search for a process definition and select.
  3. In the navigation tree, choose Process Version and select the relevant version.
  4. In the navigation tree, select one of the following:

    • Count KPIs

    • Duration KPIs

    • Classification KPIs

  5. Make your settings and save.