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This component enables you to process bank returns that may occur as part of a debit memo or collection procedure, or with check deposits or outgoing payments.


In the first step, you have to enter the returns data in returns lots manually using returns notes or automatically using a transfer program and then post these lots. The system then processes the returns automatically. First, the receivables or payables that were cleared on the basis of incoming or outgoing payments are determined. Then the clearing is reset, which means that the original receivables or payables are open again, and a returns document is created with the offsetting postings for the payment document items. The system also creates further postings that are necessary because of taxes or charges, and executes follow-up activities such as adoption of incoming and outgoing payment methods. Bank charges, as well as any tax amounts contained therein, are determined from the returns amount, if this is specified, and posted to the general ledger. You can pass on any bank charges to your business partners (without tax). By specifying amount-specific scaled charges in Customizing for the returns reason, you can levy additional charges to your business partner. These returns charges can be posted in the general ledger or statistically.

You can define the follow-up activities in the system dependent on the returns reason, the creditworthiness of the business partner, the tolerance group of the contract account, and the number of returns that have occurred. Possible follow-up activities are:

  • Changes to the item

    Setting a deferral date, a dunning block and/or a payment block for the reopened receivables

  • Changes to the contract account

    Setting a dunning block, incoming payment block, outgoing payment block and/or changing the incoming payment method, from direct debiting to payment on demand, for example.

You can also manually set a processing block with a certain time limit in order to prevent dunning notices and debit memos being generated for a contract account.

In an industry solution or a customer project, you can also realize the following activities:

  • Connect processing to a workflow

  • Create and transfer information for the clerk responsible

  • Create correspondence for the business partner

The system records all data and activities in a returns history. Here, for example, you can see the number of returns for a business partner. The system uses the returns history to determine the creditworthiness of a business partner

You use predefined application forms in the Correspondence component to print paper records such as return notifications. You define application forms using the Print Workbench .