Executing Returns Activities
Use
Various activities can be required for returns:
No more collections are to be attempted from a bank account because the bank account no longer exists.
No more outgoing payments are to be made because the required incoming payments have not been received.
The responsible employee is to be informed using workflow.
Correspondence is to be created and subsequent activities requested (see also Printing Returns Notices).
Integration
Returns activities are based on the Returns Reason.
Features
In Customizing you can make the following settings for a returns reason based on company code, number of returns, creditworthiness, tolerance group, house bank, and so on (see Customizing for Contract Accounts Receivable and Payable under 
Business Transactions
Returns
Configure Returns Reasons
).
Set up activities for charge handling, such as making business partners liable for charges (see Charge Handling)
Set a dunning lock at contract account, item, or contract level
Set a payment lock at contract account, item, or contract level
Postpone a due date by defining deferral days
Set up scaled charges and amount differences
Delete the outgoing payment method in the contract account or contract in the event of credit memo returns
Delete the payment method in the item on which the return is based
Change the payment method in the item on which the return is based
In event 0292, you can set a new payment method in the item dependent on the existing payment method.
You can also define your own function modules for event 0295. These function modules execute other returns activities, or supplement existing activities. (See the documentation for the sample function module FKK_SAMPLE_0295.)
In the different application areas
(industry components), you can perform further returns activities (see Executing further Returns Activities
).
Note
If you have defined returns activities dependent on the house bank in the system settings, you must specify the house bank in the returns header lot on the Clearing Account and Management
tab.
Special Features for Check Returns
You can post outgoing checks that cannot be delivered or that have been returned as returns, instead of reversing the check payment in check management, if you want additional activities, such as changing the payment method in the contract account, to follow automatically.