Cancellations and Returns

The Cancellations and Returns feature in composable storefront allows customers to request a complete or partial cancellation for an order that has been placed, or a return for an order that has already been received. This allows customers to bypass having to call a customer service agent to cancel or return an order that was placed.

For more information, see Order Cancel Service and Return Service.

Back-End Requirements

The Cancellations and Returns feature in composable storefront requires SAP Commerce Cloud version 2005.0 or newer. The minimum version of 2005.0 is required because earlier versions do not include the endpoints related to this feature.

You should also consider installing Order Management in the back end. For more information, see Installing Order Management.

Enabling Cancellations and Returns in composable storefront

The Cancellations and Returns feature is disabled by default in composable storefront.

Since the feature is CMS-driven, the only way to enable it is through the CMS. The following procedure describes the changes you should make to the spartacussampledata extension, or to your own, custom extension.

Enabling Cancellations and Returns through the CMS

Procedure

Import the following ImpEx to make the AccountOrderDetailsActionsComponent visible:
```
INSERT_UPDATE CMSFlexComponent;$contentCV[unique=true];uid[unique=true];visible
;;AccountOrderDetailsActionsComponent;true
```
When this ImpEx is imported, the cancel or return action buttons are displayed on the Order Details page. The following is an example:
Add the All Orders and Returns tabs to the Order History page by importing the following ImpEx:
```
UPDATE ContentSlot;$contentCV[unique=true];uid[unique=true];cmsComponents(uid, $contentCV)
;;BodyContent-orders;AccountOrderHistoryTabContainer
```
By replacing the AccountOrderHistoryComponent with the AccountOrderHistoryTabContainer component in the BodyContent-orders slot, you can then see tabs in the Order History page, as follows:

These steps can also be done in Backoffice.

Configuring

No special configuration is required.

Extending

No special extensibility is available for this feature.