Returns
Definition
In Purchasing, order items can be flagged as returns items. The system expects a credit memo for a returns item. Credit memos can be settled up against an invoice or issued separately.
You can also enter an invoice for a returns item. This would be necessary, for example, if a returns delivery were cancelled or a returns credit memo were too high.
Returns settlement differs as follows:
The returns items are credited.
The returns items are invoiced.
Delivery items are invoiced, returns items are credited. In this case, the value of the delivery items is greater than that of the returns items.
Delivery items and returns items are invoiced.
Delivery items are credited, returns items are invoiced. In this case the value of the returns items is greater than that of the delivery items.
Delivery items and returns items are credited.
Delivery items are credited, returns items are invoiced. In this case, the value of the delivery items is greater than that of the returns items.
Delivery items are invoiced, returns items are credited. In this case the value of the returns items is greater than that of the delivery items.
Note
Other cases in which a vendor sends one document as a credit note for specific returns items and as an invoice for other returns items are currently not supported.
See also: