SAPSMPTestUserLogonService Fails

Problem

When you enter information for the smpServiceUser Windows user account, the installer shows the error message Failed to start SAPSMPTestUserLogonService service, and as a result, you cannot start SAP Mobile Platform Server.

Workaround

If the Windows smpServiceUser account already exists, or if the installer successfully created it, update the SAP Mobile Platform Server service property:

  1. From the Windows Control Panel, select Start of the navigation pathAdministrative Tools Next navigation step ServicesEnd of the navigation path.

  2. Double-click the service name, then select the Log On tab.

  3. Configure the service to log on and run with the smpServiceUser user account.