Dunning

Purpose

With the component Dunning , you can create and send payment reminders or dunning letters to your business partners to remind them of overdue payables and to request payment.

You can print correspondence using the component Correspondence or using the application forms of the Print Workbench that you have defined .

In addition to the features of the standard delivery, you can realize industry-specific dunning activities.

Note Note

Industry Component Utilities (IS-U)

You can dun budget billing requests as well as open items. The dunning run can create lock documents automatically. For more information about lock documents, see the documentation of the industry component Utilities under Start of the navigation path Contract Accounts Receivable and Payable Next navigation step Locking/Restarting a Utilities Installation End of the navigation path and under Start of the navigation path Customer Service Next navigation step Locking/Restarting a Utilities Installation End of the navigation path . You can postprocess the dunning-relevant data manually in the dunning proposal.

Industry component Telecommunications (IS-T)

You can postprocess the dunning-relevant data manually in the dunning proposal. If receivables have reached a specific dunning level, you can lock the contract account or the service for a business partner automatically in the dunning activities run. (See Start of the navigation path IS-T Telecommunication Services in RM-CA Next navigation step Locking Services via the Dunning Run (IS-T) End of the navigation path ).

Industry component Insurance (FS-CD)

The following dunning procedure types are supported:

  • Individual dunning notice

    In an individual dunning notice, all items in a contract are considered independently of one another. This means that you can have several dunning procedures for one contract.

  • Total dunning notice

    In a total dunning notice, all items in a contract are dunned with one dunning procedure.

  • Multiple total dunning notice

    A multiple total dunning notice can, in contrast to the total dunning notice, contain several total dunning notices for one business partner/insurance object relationship in parallel.

  • Contract dunning notice

    In a contract dunning notice, only one current dunning procedure exists at any one point in time. This refers to the oldest item.

  • Account dunning

    All items due for dunning for a contract account are dunned on a cross-contract basis for account dunning.

The dunning procedures to be used are determined in the dunning proposal run and saved in the item.

End of the note.