Application Call State
Calls another application as a subroutine. The called application has access to session variables, and returns control to the current (calling) application.
Application – select an application in the list. All applications in the list are active in the current workspace.
Follow-up State – OK
Follow-up State – Fail
Follow-up State – Dynamic
Uses the return value from the Application Call Return state to select which transition to follow.
- SUCCESS calls Get Agent Information.
- FAILURE calls Invalid Agent Code Format.
Interactive applications only.
In this example, customers enter a 6-digit code that identifies an agent, and the code is validated. Because this is a common task, you may want to write the validation procedure as a separate application that returns a status code. Using multiple follow-up states, you can link the return value to the appropriate follow-up state.