Spending status monitoring

Note: As of SP04, SAP Convergent Charging 4.0 features spending status monitoring to enable a registered and connected policy or monitoring system to make policy decisions that are based on information about an end customer and his service usage context. SAP CC converts some counter values in provider contracts as the form of spending statuses and manages the reporting of these indicators when they change.

In online environment, the spending status monitoring enables to implement policy control in your system landscape. Downstream systems (policy, monitoring) can make policy decisions based on end customer experience and service spending information reported by SAP Convergent Charging.

The spending status monitoring adds a monitoring plan and spending status reporting features to SAP Convergent Charging.

The benefits of the spending status monitoring enables a flexible configuration in master data through:

Notes:

  • The spending status monitoring feature does not support the counter sharing between provider contracts (enterprise counter pooling). Do not share a pool of counters with parent and linked provider contracts.

  • The offline charging operations do not influence the spending status reporting. Counter changes relating to batch charging operations do not trigger new spending status reports.

Spending status reporting

The SAP CC systems can detect changes in the business context of the end customers and sends spending status reports to the registered policy or monitoring system.

Implementation

Refer to the SAP CC Configuration Guide (see in help resources) for more information about the implementation of this feature in your system landscape:

Application example

Example

A service provider needs to focus on the quality of services it delivers to increase perceived quality and performances and reduce churn. It must implement a fair usage management function in the system landscape to be able to act on traffic control and service usage (consumption).

An end customer subscribes to a mobile data plan allowing for "unlimited data usage".

To protect itself from customer abuse in network usage, the operator adds a clause to the contract small prints.

It explains that data usage is unlimited with regular quality of service up to a consumption threshold (2.5GB per month). Once the customer has used these 2.5GB in a month, service is continued but throttled, downgraded in quality of service.

The service provider implements policy control in its system landscape to ensure fair usage and to optimize the network bandwidth allocation with predefined policy rules.

A policy system registers to the SAP CC system and monitor fair usage of end customers.

To model this business case in SAP CC, the service provider configures in the pricing catalog of this customer service:

See also

Additional information