USER_ALERT
Unique ID
- 12
Level
- Inform
System Instances
- Rater instances of the SAP CC system
Complementary Information
The USER_ALERT notifications include the following complementary information about the original event:
| Key | Description |
|---|---|
| serviceProvider | The service provider of the subscriber account |
| subscriberAccountCode | The identifier of the subscriber account |
| code | The code that identifies the user alert; This code is set in an alert triggering operator of price plan (or charging plan or refill logic). |
| message | The text message describing the user alert |
| properties | A list of properties that give additional information about the user alert; The list is set in the Alert Triggering operator. |
Detailed Information
- During the charging process or refilling process, the SAP CC Core Server system sends
a USER_ALERT notification when executing a price plan, a charging plan or the refill
logic that includes an alert triggering operator.
This price plan is included in a charge customized in a charge plan (or an offer)
and activated in a provider contract (or in a subscription).
User alerts are easily configurable in the pricing catalog of a service provider
by adding the Alert Triggering operator component in the logic tree of a price plan, a pricing macro, a charging
plan, or the refill logic.
You can model different reasons: Account check, status of a flag, value of a counter...
Notification Sending
The SAP CC system posts the notifications to the Message TCP technical interface. You can configure some filters.
When the user alert is set in a price plan, the SAP CC system includes also the USER_ALERT notifications in the responses of the charging operation requests: The rated transaction of the purchase order includes this notification that can be processed by the mediation system.
Note
When SAP Convergent Charging is connected to SAP CRM or SAP ERP/FI-CA of the SAP Business Suite, SAP CC does not publish these business notifications via the JCo/RFC technical interface.
The default integration does not propagate the USER_ALERT notification to these SAP components.
Notification Handling
You must customize your system landscape by implementing the notification handling. Use cases are:- The mediation system must handle these notifications when requesting charging operations via the Message TCP technical interface
- An external system must handle these notifications for account balance management
You can connect these systems to SMS gateways to transmit the alerts.
System Configuration
You must configure your SAP CC system according to the implementation project.
Data Configuration
You must configure the pricing catalog of a service provider to enable this function. Refer to the online Help of the SAP CC Core Tool user interface.
Additional Information
Consult the product documentation of SAP Convergent Charging:
- See the SAP CC Core Tool Online Help to know how to configure the pricing catalog of a service provider and to set up such an alert.
- See the SAP CC Logic Component Online Help to know how to configure an alert triggering operator in a price plan or another plan (pricing macro, charging plan, refill logic).
- See the SAP CC Library (Application Help) about the configuration of the master data related to the service provider (pricing catalog) stored in SAP CC.