Troubleshooting

Use

This topic describes common problems and solutions:

  • When editing a goal diagram, you expect to see all objects, but there are only a few objects in the diagram.

    To select more objects to appear in the diagram, choose Start of the navigation pathAction Next navigation step Show ItemsEnd of the navigation path.

  • You carry out a function that you cannot undo.

    To undo a function, choose Start of the navigation pathAction Next navigation step Show ItemsEnd of the navigation path, hide the object, close the dialog box, then return to the dialog box and make it visible again.

  • A KPI, objective, or perspective has been removed from the context, but the goal diagram still shows the item.

    If the goal diagram is open for editing when the administration application is refreshed after the object is removed, you must close the goal diagram editing session, reopen it, and save the diagram to see the changes reflected in the diagram.