Work Order Distribution by Order Type Overview

In the default configuration of SAP Service and Asset Manager, work orders are distributed to technicians based on basic parameters. Your site may wish to distribute work orders to users based on the order type.

By default, all Plant Maintenance specific order types are included in the synchronization logic for the SAP Service and Asset Manager application.

In many environments, one or more order types are added to SAP Mobile Add-On specifically for work orders that are distributed to technicians. The added order types indicate that SAP Service and Asset Manager will only download certain specified work orders. To support this distribution method, change the data filter rules of the OMDOs involved in work order synchronization. The OMDOs include:

• SAM2210_ORDER_TYPE

• SAM2210_WORK_ORDER_GENERIC