Work Order Assignment Type Options

By default, the SAP Service and Asset Manager application determines the assignment of a work order using the personnel number of the work order header. However, you can make minor configuration changes to support several work assignment models.

For some customers using Assignment Type 3 for work orders,viewing a list of suboperations is more important than viewing a list of operations. Work order headers are still visible. You can configure your preference using the ConfigPanel for SAP Service and Asset Manager.

For assignment types 2 and 6, some customers prefer the ability to view all operations rather than all work orders. Work order headers are still visible. You can configure your preference using the ConfigPanel for SAP Service and Asset Manager.

Implementation environments in different business industries or business types may use a different business model from the default to determine the proper technician assignment for a work order.

• Assignment Type 1: Header-level person responsible for the work order (default, no change required)

• Assignment Type 2: Operation-level personnel number of the work order

• Assignment Type 3: Sub-operation-level personnel number of the work order

• Assignment Type 4: Capacity requirement personnel assignment

• Assignment Type 5: Header-level planner group*

  Prerequisite: Mobile user has to have the user parameter IHG set up in the user profile parameter.

• Assignment Type 6: Operation- or task-level work center*

  Prerequisite: Mobile user has to have the user parameter AGR set up in the user profile parameter.

• Assignment Type 7: Header-level business partner*

• Assignment Type 8: Header-level of the work center*

  Prerequisite: Mobile user has to have the user parameter VAP set up in the user profile parameter.

• Assignment Type A: Multi resource scheduling (MRS)

• Assignment Type Z: Other (custom BAdI option)*

* These assignment types don’t require a technician to have a personnel number.

Perform the following steps to change the assignment type used in a deployment:

1. On the ConfigPanel home page, select OData Mobile Data Object Configuration. Make sure to select your desired mobile application in the Mobile Application Filter field at the top of the page.

2. In the OData Mobile Data Object List select SAM2210_WORK_ORDER_GENERIC, and then the Data Filter tab.

3. Expand the Defined Filters list as follows; Operation - READ  Data Distribution and click WO_ASSIGNMENT_TYPE. Click the Change button.

4. Set Low Value with the desired assignment type as defined by the assignment type model.

5. Save your changes.