Configuring Work Order Distribution by Work Order Type

Creating rules based on work order types affects synchronization processing and work order downloads to the mobile devices of your users.

Prerequisites

Address the following before performing the procedure:

  • The order types for work orders that are downloaded to technicians using the SAP Service and Asset Manager application are already determined.

  • The person performing the procedure has access to the Config Panel and permissions to change settings.

Context

The following procedure modifies the synchronizing behavior of the SAP Service and Asset Manager application so only work orders with a given order type or types are downloaded to the client. In the procedure, you’ll change the ORDER_TYPE filter in the OMDOs involved in work order synchronization. Specifically, you add rules to the filter in each OMDO to include only the desired work order types. You add a rule for each order type to include.

If you don’t create a rule for a work order type, then those work order types are excluded from the work order download synchronization processing. If the work orders are excluded from the synchronization processing, then the work orders aren’t present on the mobile clients of your users.

Procedure

  1. From the Config Panel home page, click the OData Mobile Data Object Configuration link, then click the Data Filter tab. Be sure to have your desired mobile application chosen in the Mobile Application Filter field at the top of the page.
  2. Expand the OData Mobile Data Object by Mobile App list on the left and click SAM2210_ORDER_TYPE.
  3. Expand the Standard Filter in the Defined Filters pane, and click the ORDER_TYPE filter.
  4. View the rule list for the filter, which is empty in the default configuration of SAP Service and Asset Manager. Click the Change button.
  5. Create a rule for each order type included in the work order distribution to the SAP Service and Asset Manager technicians. The settings for the rule are as follows:

    • DOF Rule Type: Static Value in Range Format

    • Sign: Inclusive

    • Option: =

    • Low Value: The desired order type

    For more details on adding or editing filter rules, see Changing oData MDO Filter Rules.

  6. Save your changes once you’re finished.
  7. Find and click the SAM2210_WORK_ORDER_GENERIC OData mobile data object on the list on the left.
  8. Expand the Start of the navigation pathOperation - READ Next navigation step Data DistributionEnd of the navigation path in the Defined Filters pane, and click the ORDER_TYPE filter.
  9. View the rule list for the filter, which is empty in the default configuration of SAP Service and Asset Manager. Click the Change button.
  10. Create a rule for each order type included in the work order distribution to the SAP Service and Asset Manager technicians, as you did with the previous OMDO filter. The settings for the rule are as follows:

    • DOF Rule Type: Static Value in Range Format

    • Sign: Inclusive

    • Option: =

    • Low Value: The desired order type

  11. Save the changes.

Results

After you finish the procedure, work orders are downloaded by the SAP Service and Asset Manager application only if their work order type is set to a type for which a filter rule was created. Other work order types aren’t retrieved by the application.