Mapping Work Orders to a STARTED Status - Overview

By default, the SAP Service and Asset Manager application maps the STARTED work order status on the client to the REL status in SAP Mobile Add-On.

In many implementations, a status of MOBI is used in SAP Mobile Add-On to indicate that the work order is started by a technician. The MOBI status cannot be modified on the back end.

You can map the mobile status to a different status within SAP Mobile Add-On by altering the mobile application configuration for SAP Service and Asset Manager and changing the system status technical code for the STARTED mobile status. After you change the system status technical code, updates to SAP Mobile Add-On made when a user starts a work order set the status in SAP Mobile Add-On to the MoBI status, matching the entered technical code.

The only modification to make is in the ConfigPanel, in the Mobile Application Configuration page, Mobile Status Setting tab. Change the mobile status for a started work order in the list of the mobile status options for SAP Service and Asset Manager, with the system status value of that same record altered to use the technical code of the desired status.