Notification Assignment Options

By default, the SAP Service and Asset Manager application determines the assignment of a notification associated with the notification header. However, you can make minor configuration changes to support several other assignment models for the notification object.

The following assignment types are supported for the notification object:

  • Assignment Type 1: Header-level person responsible for the notification assignment (default, no change required)

  • Assignment Type 2: Task-level personnel number of the notification assignment

  • Assignment Type 3: Header-level planner group*

    Prerequisite: Mobile user has to have the user parameter IHG set up in the user profile parameter.

  • Assignment Type 4: Header-level business partner*

  • Assignment Type 5: Header-level of the work center*

    Prerequisite: Mobile user has to have the user parameter AGR set up in the user profile parameter.

  • Assignment Type D: Dependent Queue

    By default, this assignment is based on the technician’s notification assignment dependent collection*.

  • Assignment Type Z: Other (custom BAdI option)*

* These assignment types don’t require a technician to have a personnel number.

Perform the following steps to change the assignment type used in a deployment:

  1. On the ConfigPanel home page, select OData Mobile Data Object Configuration. Make sure to select your desired mobile application in the Mobile Application Filter field at the top of the page.

  2. In the OData Mobile Data Object List select SAM2210_NOTIFICATION_GENERIC, and then the Data Filter tab.

  3. Expand the Defined Filters list as follows; Start of the navigation pathOperation - READ Next navigation step Data DistributionEnd of the navigation path and click NOTIF_ASSIGNMENT_TYPE. Click the Change button.

  4. Set Low Value with the desired assignment type as defined by the assignment type model.

  5. Save your changes.