Maintaining Customer Service Notification Types

Prerequisites

Be sure that you have turned on the Customer Service Notification feature.

Procedure

  1. Access the ConfigPanel through SAP Mobile Add-On.
  2. From the ConfigPanel Home page, click the OData Mobile Data Object Configuration link.
  3. At the top of the OData Mobile Data Object Configuration page display, in the Mobile Application Filter field, choose your mobile application from the dropdown menu. Choosing your mobile application is not a necessary step, but it eliminates objects that are not part of your mobile application from the object list.
  4. Click the Data Filter tab.
  5. Expand the OData Mobile Data Object List tree so you can see all of the OData mobile objects.
  6. Select SAM2210_NOTIFICATION_GENERIC from the list. Then select Start of the navigation pathData Filter tab Next navigation step Operation - READ Next navigation step Data Distribution Next navigation step NOTIF_TYPEEnd of the navigation path

    The current rule filter settings are displayed in the Rule Editor section. All existing rules for the filter are displayed in the Rule List table.

  7. To activate the Customer Service order type, click Change.

    Many of the fields in the rule editor become editable.

  8. Set the Active Flag to True <Rule Value> /MERP/CL_PM_NOTIF_TYPE_ORU?CS.
  9. To apply your changes, click Save.

Results

The Customer Service notification type is activated in the ConfigPanel.