Service Packages in Configurable General Maintenance Task Lists

Use

You can include configurable general maintenance task lists in an order during order creation. The system analyzes and evaluates the object dependencies of the operations and the material components in the general maintenance task list using the configuration and copies the relevant operations and components to the order.

You can also assign service packages to the operations of a general maintenance task list and define object dependencies for individual service lines. For example, you can define if a service line is necessary only for the assembly of red bicycles.

Object dependencies for service lines enable you to transfer and valuate the services to be executed during order creation.

For more information about creating configurable general maintenance task lists, see Configurable General Maintenance Task Lists .

Integration

The following components are integrated in the function:

  • Task lists of the Plant Maintenance and Customer Service application components

  • Maintenance or service orders of the Plant Maintenance and Customer Service application components

  • Service specifications of the Materials Management application component

Prerequisites

You have specified a control key for operations to which a service package that allows external processing should be assigned (for example, PM03 or PM04 ).

Features

You can include general maintenance task lists with service packages in an order. You have the following options:

  • If you create an order with a service product, the system automatically includes the general maintenance task list using the task list assigned to the service product. For further information, see Creating a Sales Order With a Service Product .

In both cases, the system calls up the configuration when including the general maintenance task list. You evaluate the characteristics here, that is, you enter Color = Red as a characteristic (for example). Based on the object dependencies, the system then selects suitable operations and service lines from the general maintenance task list.

The system copies the following operations to the order:

  • All operations without object dependencies

  • All operations with object dependencies that are relevant after evaluation and analysis of the object

In addition to selecting suitable service lines, you can also set values in the service lines using the object dependencies, for example, quantity.

Activity

Function

Menu path

Assigning service packages

Start of the navigation path Operation Next navigation step Overviews Next navigation step Service packages End of the navigation path

Defining object dependencies for the operation

Start of the navigation path Extras Next navigation step Object dependencies Next navigation step Editor End of the navigation path

Defining object dependencies for the service line

Start of the navigation path In the service package: Next navigation step Extras Next navigation step Object dependencies Next navigation step Editor End of the navigation path