Warranty Management

Warranty management includes the following activities:

• Identify warranties within the processing of business transactions in service (service processes, confirmations, complaints)

• Check whether the claims on the warranty services are legitimate

• Check whether an incoming problem message is a case for warranty

• Define the effects of warranties on pricing and billing

• Monitor warranty costs

Warranty management is made up of the following components:

• Warranty processing in the product master

• Warranty assignment

• Warranty check for coverage of services

• Automatic warranty creation

• Warranty analysis in SAP NetWeaver Business Intelligence

For information about warranty management in the Interaction Center (IC) WebClient, see Specifics for Interaction Center: Service.