Create a Service Order From a PSL Item

Use

You use this function to trigger the creation of a service order with item(s) from a product service letter item (PSL item).

Prerequisites

You have made the necessary settings in Customizing for Customer Relationship Management under Start of the navigation path Basic Functions Next navigation step Transactions End of the navigation path .

For more information on Customizing for the product service letter, click here.

Activities

Create a product service letter and activate it, or select a product service letter that has already been created and activated.
Select the PSL item for which you wish to create a service order with item(s).
Choose the action for creating a service order with item(s).

Note

This action creates a service order with one or more items for each selected PSL item.

If a service order template is assigned to the header of the product service letter, the system uses the content of the template to create the service order items. If no service order template is assigned to the product service letter, the system uses the default service product defined for the action in Customizing as well as the estimated working time you defined for the product service letter in the header of the Dates assignment block to create a service order item.

Note that the system can only create service order items if the product service letter is error-free.
Save the service order.