SAP Dispute Management for FI-AR (FIN-FSCM-DM)

Purpose

This component contains functions for processing receivables-related dispute cases. It supplements the logistics process chain Purchase Order – Delivery – Invoice – Payment in the stage between invoice and payment if there are discrepancies with the customer.

Implementation Considerations

In business relationships, business partners frequently reduce the amounts of payments. These reductions have usually not been agreed with the payment recipient and therefore, the payment recipient has to investigate and resolve them.

SAP Dispute Management is therefore particularly interesting if one or more of the following factors apply to your company:

  • Numerous underpayments by customers

  • Long processing times for these cases

  • Complex company and communication structure

As coordinator for dispute cases, the component enables you to structure your investigations, and to distribute and manage the results for all parties involved in your company.

Integration

SAP Dispute Management for FI-AR (FIN-FSCM-DM) is part of SAP Financials Financial Supply Chain Management and consists of two subareas:

  • Dispute Case Processing

  • Process Integration of Dispute Case Processing with Accounts Receivable

Integration with Other SAP Components

Function Required

Required Component

Integration Obligatory

Create dispute cases from accounting

Accounts Receivable(FI-AR) from SAP R/3 4.6C

Yes

Links to documents from accounting

Links to the business partner (customer) from accounting

Update attributes in accounting document

Accounts Receivable Accounting (FI-AR) from Enhancement Package 2 for SAP ERP 6.0

No

Link billing documents with the dispute cases

  • Sales and Distribution (SD)

  • Customer Relationship Management (CRM)

No

Create dispute cases from SAP Biller Direct

SAP Biller Direct(FIN-FSCM-BD) from Release 3.0

No

Create dispute cases from SAP Collections Management

SAP Collections Management(FIN-FSCM-COL) from Release 3.0

No

Consider dispute cases to be collected in the collection strategy

SAP Collections Management(FIN-FSCM-COL) from Release 6.0

No

Analyze data from SAP Dispute Management

SAP Business Information Warehouse (SAP BW) from Release 3.2

No

Work center for dispute manager

SAP NetWeaver Portal from Release 7.0 or SAP NetWeaver Business Client from Release 7.0

No

Create claims submissions as dispute cases

CRM Claims Management (CRM-CLA) from Release SAP CRM 2007

No

Use SAP Dispute Management from the Interaction Center of SAPCustomer Relationship

SAP Customer Relationship Management (CRM) from SAP Enhancement Package 1 for SAP CRM 7.0

No

Note Note

If you use SAP R/3 4.6C, SAP R/3 Enterprise 4.70 , or mySAP ERP 2004 for your Accounts Receivable Accounting, accounting and dispute case processing are in different systems.

If you use SAP ERP 6.0 or a later release for your Accounts Receivable, then you can run accounting and dispute case processing in one system or in different systems.

For more information about the multiple system scenario, see the SAP Dispute Management Configuration Guide for FI-AR . You can view the configuration guide as a PDF file on SAPService Marketplace at service.sap.com/fscm . Choose Start of the navigation path SAP Dispute Management Next navigation step Media Library End of the navigation path .

End of the note.

Features

In the case of an underpayment, you can create a dispute case in the system. Here you can collect all of the data and information required for processing the case. This involves data that already exists in accounting and new data that you enter for a dispute case.

During processing of a dispute case, you can use the functions for the workflow and for creating correspondence.

You can create a dispute case from the accounting transactions where you determine the underpayment, for example, postprocessing of an account statement or analysis of overdue open items. When you create the dispute case, the system copies information from the accounting document (for example, disputed amount ) into the dispute case automatically.

You can also create a dispute case in different accounting transactions and enter the customer-disputed amount as soon as a customer has notified a future payment deduction.

However, you can also create a dispute case independently of the transactions in accounting in dispute case processing .