Resume Handles Tab

Definition

A resume handle is a unique ID with which a resume point can be identified within a multiple call destination system. PCo generates the resume handle according to your configuration, in order to save the current status when processing of the multiple call destination is suspended. This status is called again when processing is resumed.

Display Resume Handles

1. Choose the Resume Handles tab for your multiple call destination system in which you have configured suspend and resume.

2. Select the relevant agent instance from the Agent Instance field (at the bottom of the tab page) and then choose the Refresh pushbutton.

   The resume handle is displayed in the overview. The step in which the process was suspended and will be resumed later is also displayed.