Selecting Documents for Refunding

You start returns refund determination (RRD) in customer refund determination (CRD) or internal refund determination (IRD) by selecting customer returns documents or cross-company returns documents to process.

Procedure

On the SAP Easy Access screen, choose Logistics Central Functions Advanced Returns Management Returns Refund Determination .
- To process customer returns, choose Determine Customer Refund .
  
  The Customer Refund Determination - Document Selection dialog box appears (in CRD).
- To process cross-company returns, choose Determine Internal Refund .
  
  The Internal Refund Determination - Document Selection dialog box appears (in IRD).
  
  Note
  You cannot determine refunds for intracompany returns. Refunding within the same company code is done by automatic booking.
  
  End of the note.
Enter your selection criteria in the dialog box (optional).

You can select:
- Returns Order data (in CRD) or Returns STO data (in IRD)
  Here, you enter information about the returns order (rO) or returns stock transfer order (rSTO).
- Delivery Data
  Here you can enter the Inbound Delivery document number and Document Date.
- Subsequent Process Data
  
  Here, you can enter the Next Plant, Vendor name, and Vendor RMA Number.
Alternatively, you can choose Get Variant (Shift+F5) to retrieve a stored variant.

The system displays a list of all available variants.

Note
You can maintain variants using the Edit menu functions. Choose Edit User Settings (Shift+F7) to set default variants in the Set Default Values dialog box. Here you can also select Start Transaction with Variant and Foreground Processing (see Determining Customer Refunds or Determining Internal Refunds). These options remain effective until you deselect them.

End of the note.

Select the documents to be displayed based on their refunding status.

The tables below show the refunding status options:

Refunding Status Options for Returns Orders in CRD
Option	Explanation
Entire document is waiting for refunding	The system displays returns orders in which all items are ready for CRD.
Some items waiting for refunding; hide other items	The system displays returns orders with at least one item that is ready for CRD; it hides items that are not ready.
Some items waiting for refunding; show entire document	The system displays returns orders with at least one item that is ready for CRD; it displays the entire document including items that are not ready.
Some items waiting for subsequent credit; hide other items	The system displays returns orders that have some items still waiting for subsequent credit; it hides all other items.
Some items waiting for subsequent credit; show entire document	The system displays returns orders that have some items still waiting for subsequent credit; it displays all items, including those that are not ready.
All open returns orders	The system displays all returns orders that are not completed.

Refunding Status Options for Returns Deliveries in IRD
Option	Explanation
Items waiting for IRD for which delivery is completely inspected and confirmed	The system displays the items of completely inspected and confirmed deliveries that require IRD; it hides items waiting for subsequent credit.
All inspected and confirmed items waiting for IRD	The system displays only delivery items requiring IRD; it hides items waiting for subsequent credit.
All items waiting for subsequent credit	The system displays only items waiting for subsequent credit; it hides all other items.
All inspected and confirmed items	The system displays all items that have been inspected and confirmed, whether or not they require IRD; it also displays items waiting for subsequent credit.

Choose (Execute).

Result

The selected documents are displayed in the Document Overview. Icons indicate the status of the documents and their items.

The following tables show the icons and their meaning.

Supplying-Plant and Customer Icons
Icon	Meaning
(blank)	No document has been processed
	At least one document is incorrect
	Some documents have been processed
	All documents have been processed

Document-Level Icons
Icon	Meaning
(blank)	Unprocessed documents
	Document currently in process
	Documents in which credit memo request (CMR) or credit memo creation failed These documents can be reprocessed in the current session.
	Documents successfully processed in the current session These documents cannot be processed again in the current session. They are only displayed to provide an overview of recently processed orders.

Item-Level Icons
Icon	Meaning
	Item is still in the logistical follow-up process The item’s RRD status is undefined.
	Item is ready for refunding A credit memo or credit memo request can be issued
	Item was not refunded in the current session
	Item was partially refunded in the current session
	Item was successfully refunded in the current session