Customer Returns Overview

You use this function to monitor customer returns processes. It provides you with an overview of all the steps in the returns process, all the follow-up documents created as part of the process, as well as information on the status of logistical processing and refunding.

Features

The Returns Overview for Customer Returns screen is divided into the following areas:

The selection area allows you to generate a list of customer returns processes for monitoring.
The header list shows the customer returns orders that meet your selection criteria.
The item list shows all the items of a selected returns order.
The detail tree shows all the steps in the selected returns process with links to the corresponding documents.

Note Note

You can show and hide the different screen areas as necessary.

End of the note.

You have the following options on the Returns Overview for Customer Returns screen:

You can navigate to individual returns-related documents.
You can see the overall processing status, the logistical processing status, and the refunding status of the returns process and document items in question.
You can see where the system was unable to create follow-up documents automatically. After you have resolved the problem, you can restart follow-up document creation.

Activities

To call the Returns Overview for Customer Returns from the SAP Easy Access screen, you have the following options:

Choose Logistics Central Functions Advanced Returns Management Returns Overview Display Returns Overview for Customer Returns .
Choose Logistics Sales and Distribution Sales Environment Advanced Returns Management Display Customer Returns Overview .

You select the returns orders you want to monitor and review the required information.

If the processing status of a document is Document with Errors, you choose Restart Document Creation and the system creates the required documents if possible and shows the result.

You can also navigate to the Returns Overview for Customer Returns screen when you display or process any of the documents in the returns process, for example, in the Change Sales Order, Material Inspection in Warehouse, and Customer Refund Determination transactions. There is either a Returns Overview pushbutton, or you choose Start of the navigation path Goto Next navigation step Returns Overview End of the navigation path from the menu. If you access the Returns Overview in this way, then the header area in the Returns Overview contains information on the document from which you navigated, and the selection screen area is not available.