Procedure documentationCreating Refund Splits

 

You can use this procedure to split the quantity of a returns order item into two or more subquantities if you need to refund different amounts for these subquantities.

Prerequisites

The returns order that you are processing has at least one item of a quantity that can be split (a quantity of onecannot be split).

Procedure

  1. On the Unprocessed Items tab page, select an item to be split and choose Create Split Manually.

  2. On the Manual Item Split screen, enter the subquantities of the item.

    Note Note

    You can select a quantity that has not been split or one or more subquantities. The subquantities of a split item must add up to its original quantity.

    End of the note.

  3. Enter the refund for the created subquantity items.

    For more information, see Determining Customer Refunds.

  4. Choose Accept Split or Accept Split and Move to Processed Items.

    If you accept the split without moving it to the Processed Items tab page, the system regards the document as unprocessed.

    You can expand the item to show your splits and continue to process the subquantities.

Result

You can see the splits you have created on both the Unprocessed Items and Processed Items tab pages. You can now select the items for which you want to create credit memo requests.

For more information, see Determining Customer Refunds.