Activate and Rename Follow-Up Activities

Here you can activate and deactivate individual follow-up activities and give them customer-specific names.

Automatic Creation of Follow-Up Documents

Here you specify the standard document types that are used to create customer returns and store returns. You also map customer return reasons to supplier return reasons. This is necessary if the system automatically creates a supplier return from a customer return.

BAdI: Change Data of Follow-Up Documents Created in the Background Creation.

This BAdI allows you to modify how the system automatically creates follow-up documents.

Goods Movement Settings for Follow-Up Activities

Here you specify the default movement types, stock types, and storage locations used for specific follow-up activities. This is necessary for automatically processing logistical follow-up activities that involve stock movements.

Archiving

Here you can make settings regarding how customer returns and supplier returns are archived. There are four BAdIs available that allow you to customize the existing archiving process.

Business Add-Ins (BAdIs) for Advanced Returns Management

These BAdIs allow you to customize certain features of Advanced Returns Management:

Activate Advanced Returns Management for Returns Order Types

Here you specify the sales document types that are used to create customer returns orders and subsequent credit memo requests. You can specify whether a credit memo can be created automatically from returns orders. You also specify the default delivery type that is used if returned goods are sent back to the customer (follow-up activity Send Back to Customer).

Activate Advanced Returns Management for Credit Memo Request Order Types

Here you activate Advanced Returns Management for the sales order types used to create credit memo requests. You can also specify a billing block for unauthorized users for credit memo request order types that you have activated.

Specify Movement Types for Immediate Goods Receipts

Here you can specify specific movement types for immediate goods receipts to free available stock or specified stock in Advanced Returns Management.

Define Return Reasons for Customer Returns

Here you define the return reasons that can be specified when you create a customer returns order.

Define Return Refund Codes

Here you define return refund codes. Refund codes are used to price credit memo requests (CMRs) and are linked to the standard condition technique for pricing.

For more information, see Pricing and Conditions.

Configure Default Settings for Returns Refund Codes

Here you can link refund codes to combinations of return reason and inspection code. This allows the system to determine the refund code automatically in customer returns orders.

Configure Default Values for Returns Orders

Here you can specify default values that the system enters in customer returns orders that are created for specific combinations of plant and sales office.

Specify Plants Requiring Approval Check

Here you can specify plants for which users require authorization before they can return goods to the plant in question.

Activate Advanced Returns Management for Purchase Order Types

Here you specify the purchasing document types that are used to create returns to vendor and returns stock transport orders. If you activate Advanced Returns Management, you must also activate enhanced store returns. Then in the case return stock transport orders, two delivery documents are created instead of the standard one: an outbound delivery in the supplying plant and an inbound delivery in the receiving plant.

Define Return Reasons for Supplier Returns

Here you define the return reasons that can be specified when you create either a returns purchase order or a returns stock transport order.

Define Rejection Reasons for Supplier Returns

Here you can define reasons for rejecting supplier returns or supplier return items during the release procedure for purchasing documents.

Specify Default Billing Types for Intercompany Store Returns

Here you specify the default billing type for the delivery types associated with supplier returns.

Configure Refund Procedure for Intercompany Store Returns

Depending on the combination of inspection code and return reason, you can specify whether supplier returns must be refunded manually using internal refund determination (IRD) or whether a credit memo can be created automatically.

Configure Default Settings for Returns Refund Codes

Here you can link refund codes to combinations of return reason and inspection code. This allows the system to determine the refund code automatically for supplier returns.

Settings for Store Returns with Outbound and Inbound Deliveries

Here you make all the settings that allow the system to process store returns with two delivery documents (outbound and inbound delivery) instead of the standard one.

Define and Configure Catalog for Inspection Codes

Here you define the inspection codes that are used to record the quality of returned goods during inspection.

Define Catalog Usage for Inspection Codes

Here you specify which catalog and code group are used for inspection codes.

Configure Authorization for Follow-Up Activities

Here you make all the settings required for performing inspections in advanced returns. You create inspection profiles, which are made up of follow-up activity profiles with different levels of authorization, and then you assign these to user groups.

Define Number Range for Inspection Outcome

Here you define the number range used for inspection documents.

Configure Print Settings

Here you can make settings for printing out inspection worklists.

Define Blocks for Follow-Up Activities

Here you can define follow-up activity blocks. You can set a block during logistical follow-up if you want to postpone the creation of follow-up documents to a later point in time for whatever reason.

Warehouse Management Integration

Here you make all the settings necessary for the integration of the component Warehouse Management (LE-WM).

BAdI: Enhancements for Processing Inspection Data

This BAdI allows you to customize the worklist and detailed processing of inspections.