Returns Document Creation

You can use this process to create the initial returns document for the following scenarios:

A customer wants to return goods to your plant, to another plant (or plants) through your plant, or to an external vendor through your plant.
You want to return goods to an external vendor or to another plant.

Process

You create the initial returns document with or without reference to the original sales document.

The table shows which returns document you need to create for a particular returns scenario:

Returns Scenario	Which Document to Create
A customer wants to return goods to a company location.	A returns order (rO) with or without reference to an existing sales order
You want to return goods to an external vendor.	A returns purchase order (rPO) with or without reference to an existing purchase order
You want to return goods to another plant.	A returns stock transport order (rSTO) with or without reference to an existing stock transfer order

You enter the required returns information, which depends on whether the return is a customer return or a supplier return, the complexity of the returns scenario, and user authorizations.

For more information, see Creating a Customer Return and Creating a Supplier Return.

Result

The returns information specified in the initial returns document triggers the creation of follow-up documents for subsequent logistical and financial processing.

You can get an overview of the returns process and the documents created to date in the returns overview.

More Information

For more information about automatic document creation, see Automatic Creation of Follow-Up Documents.

For more information about subsequent logistical and financial processing, see Inspection and Logistical Follow-Up and Returns Refund Determination.

For more information about process tracking, see Returns Overview.