Incident Manager

The Incident Manager role is assigned to the person who manages and maintains the incident record that was initially created by the incident reporter. This person is responsible for ensuring that all information associated with the incident is properly entered in a timely manner, verified, and approved, and that the record is closed.

The incident manager is an expert for incident management and is expected to use the solution on a daily basis. The number of incidents processed strongly depends on the size of the company, the industry, and the number of employees and contractors. Depending on the severity and complexity of an incident, the corresponding incident record may need to remain open for a certain period until the process is completed. It is therefore possible for the incident manager to manage more than one incident at the same time.

The incident manager checks and completes the basic information that is already saved in the initial incident record and enters additional data on, for example, involved persons, assets, damages, or released materials. To provide more detailed background information on specific aspects of an incident, the incident manager can gather statements from involved persons and attach documents to the incident record. The incident management process can also include workflows such as notification and approval, along with actions that might avoid further incidents in the future. After completing and approving an incident record, the incident manager prepares and submits the relevant incident report(s) to the local authorities.

The incident manager checks and completes the basic information that is initially entered by the incident reporter during initial incident recording. To complete the incident management process, the incident manager has to work in close cooperation with the following people:

• Injured person (if applicable)

  To gather information that must be included in the incident record and in legal reports

• Other involved persons such as witnesses

  To gather additional information that must be included in the incident record and in legal reports

• Responsible human resources administrator

  To gather organizational information and information on the involved persons

• Manager of the plant where the incident occurred

  This person is the person who is legally responsible

• Responsible members of management who must be notified