Package de.hybris.platform.customerticketingc4cintegration.service

Interface C4CServiceRequestService

All Known Implementing Classes:

C4CServiceRequestServiceImpl

public interface C4CServiceRequestService

C4C Ticket Service

Method Summary

Modifier and Type	Method	Description
MemoActivity	createMemoActivity(MemoActivity memoActivityRequest)	Create a new memo activity
void	createNote(Note note)	Create a new note
ServiceRequestData	createServiceRequest(ServiceRequestData serviceRequest)	Creates new service request
List<MemoActivity>	getMemoActivities(String ticketId)	Get memo activities by ticket ID
ServiceRequestData	getServiceRequest(String id)	Returns a Service Request by ID
SearchPageData<ServiceRequestData>	getServiceRequestsByBuyerMainContactPartyID(String buyerMainContactPartyID, int pageSize, int currentPage, String sorting)	Gets service requests by buyer main contact party id
SearchPageData<ServiceRequestData>	getServiceRequestsByBuyerPartyID(String buyerPartyID, int pageSize, int currentPage, String sorting)	Gets service requests by buyer party id
String	getTicketObjectId(String ticketId)	Gets ticket ObjectID for a ticketId
void	updateTicket(ServiceRequestData serviceRequest)	Update Ticket
void	updateTicketWithMemoActivity(RelatedTransaction relatedTransactionRequest)	Update ticket with memo activity

Method Details

updateTicket

void updateTicket(ServiceRequestData serviceRequest)
           throws C4CServiceException

Update Ticket

Parameters:

serviceRequest - service request to update

Throws:

C4CServiceException - if data is functionally incorrect

createNote

void createNote(Note note)
         throws C4CServiceException

Create a new note

Parameters:

note - note to be added

Throws:

C4CServiceException - if data is functionally incorrect

createMemoActivity

MemoActivity createMemoActivity(MemoActivity memoActivityRequest)
                         throws C4CServiceException

Create a new memo activity

Parameters:

memoActivityRequest - memo to be created

Returns:

created memo

Throws:

C4CServiceException - if data is functionally incorrect

updateTicketWithMemoActivity

void updateTicketWithMemoActivity(RelatedTransaction relatedTransactionRequest)
                           throws C4CServiceException

Update ticket with memo activity

Parameters:

relatedTransactionRequest - request

Throws:

C4CServiceException - if data is functionally incorrect

getMemoActivities

List<MemoActivity> getMemoActivities(String ticketId)
                              throws C4CServiceException

Get memo activities by ticket ID

Parameters:

ticketId - ticket id

Returns:

list of memo activities

Throws:

C4CServiceException - if data is functionally incorrect

getServiceRequest

ServiceRequestData getServiceRequest(String id)
                              throws C4CServiceException

Returns a Service Request by ID

Parameters:

id - service request id

Returns:

service request

Throws:

C4CServiceException - if data is functionally incorrect

createServiceRequest

ServiceRequestData createServiceRequest(ServiceRequestData serviceRequest)
                                 throws C4CServiceException

Creates new service request

Parameters:

serviceRequest - service request to be created

Returns:

created service request

Throws:

C4CServiceException - when error occurs due to invalid data

getServiceRequestsByBuyerPartyID

SearchPageData<ServiceRequestData> getServiceRequestsByBuyerPartyID(String buyerPartyID,
 int pageSize,
 int currentPage,
 String sorting)
                                                             throws C4CServiceException

Gets service requests by buyer party id

Parameters:

buyerPartyID - buyer party id

pageSize - page size

currentPage - current page

sorting - sorting

Returns:

Search Page of service request

Throws:

C4CServiceException - when error occurs due to invalid data

getServiceRequestsByBuyerMainContactPartyID

SearchPageData<ServiceRequestData> getServiceRequestsByBuyerMainContactPartyID(String buyerMainContactPartyID,
 int pageSize,
 int currentPage,
 String sorting)
                                                                        throws C4CServiceException

Gets service requests by buyer main contact party id

Parameters:

buyerMainContactPartyID - buyer main contact party id

pageSize - page size

currentPage - current page

sorting - sorting

Returns:

Search Page of service request

Throws:

C4CServiceException - when error occurs due to invalid data

getTicketObjectId

String getTicketObjectId(String ticketId)
                  throws C4CServiceException

Gets ticket ObjectID for a ticketId

Parameters:

ticketId - ticket Id

Returns:

Object ID

Throws:

C4CServiceException