SAP Collections Management (FIN-FSCM-COL)

Purpose

The component SAPCollections Management supports you in proactive receivables management. Using collections strategies, you can valuate and prioritize customers from a receivables management view. Customers that fulfill the rules defined in a strategy are distributed to worklists. The collection specialists in your company can use these worklists as a basis for contacting customers in their order of priority and collecting outstanding receivables.

Integration

SAP Collections Management (FIN-FSCM-COL) is part of the application SAPFinancials Financial Supply Chain Management .

Integration with Other SAP Components

Function Required

Required Component

Integration Obligatory

Consider accounts receivable data when creating worklists

Accounts Receivable Accounting (FI-AR) from SAP R/3 Enterprise 4.70

See also: Connection of Non-SAP Systems and Various SAP Systems

Yes

Processing Receivables

Create promises to pay for invoices from Accounts Receivable Accounting

Transfer of customer master data from several connected FI systems with decentral processing of this data

Connection of Unified Key Mapping Service to SAP NetWeaver Process Integration

No

Create dispute cases from SAPCollections Management

SAP Dispute Management (FIN-FSCM-DM)

No

Consider data from SAPCredit Management when creating worklists and display it on the worklists (risk class, credit limit utilization)

SAP Credit Management (FIN-FSCM-CR)

No

Analyze data from SAP Collections Management

SAP NetWeaver Business Intelligence from Release SAPNetWeaver 2004s BI Content Add-On 3 SP02

No

Use SAP Collections Management from the Interaction Center of SAPCustomer Relationship Management

SAP Customer Relationship Management (CRM) from SAPEnhancement Package 1 for SAP CRM 7.0

No

Note Note

Depending on the release that you use for your Accounts Receivable Accounting (FI-AR), Collections Management and accounting can be in one system or in different systems.

For more information about the multiple system scenario, see the Configuration Guide SAP Collections Management . You can view the configuration guide as a PDF file on SAP Service Marketplace at service.sap.com/fscm. Choose Start of the navigation path SAP Collections Management Next navigation step Media Library Next navigation step Documentation End of the navigation path .

End of the note.

Features

To prepare a customer contact, you can use various key figures for the customer in the worklist. You can also get an overview of the current status of the open invoices, last payments, customer contacts, and open resubmissions. If the customer gives a promise to pay, you can enter this in the system and follow its status. You can also define that the customer is to reappear on the worklist on a certain date. When you return to the worklist, you can document the complete customer contact in the system.